Refund and Returns Policy

General Terms and Conditions of Sale of the Online Store (E-shop)

General provisions

These General Terms and Conditions of Sale regulate all rights and obligations between the Parties to the Agreement arising from the agreement concluded between the company (Seller) and the Buyer. Marketing, online services and assistance in the delivery of goods are carried out via the website: www.elenayeger.pl (hereinafter referred to as “E-shop”) through the representative in Ukraine Olena Yeher ID: 

Store details:

[email protected]

Bank account number – 

Tel: +48 790656464 The buyer should not pay for the ordered goods until he receives an e-mail with payment details.

Payment method

Cashless transaction, bank transfer to the Seller’s account – after receiving from the Seller, in the form of an e-mail, a payment request, along with all the necessary information, the Buyer is obliged to transfer the entire amount for the ordered goods (purchase price) to the Seller’s account. In the description of the transfer, please provide the invoice number and the name and surname of the Buyer. The order will be processed after the entire purchase price is credited to the Seller’s account. In the event of withdrawal from the contract, the payment will be returned to the Buyer’s account in full.

Payment by credit card, payment by bank transfer

Conditions of delivery

The seller ships all goods within 4-6 business days – from the moment of payment. The parcel takes 4 business days The goods are delivered to the address indicated by the Buyer. The buyer is obliged to accept the shipment at this address. The invoice is delivered electronically to the Buyer’s e-mail address provided in the order form. The invoice is also a warranty card.

Delivery

We deliver throughout all around the world, via international post.

Delivery dates

Shipping within 4-6 business days – from the moment of payment. The parcel takes 4 business days

Delivery and returns

Products you wish to return or exchange must be sent within 14 days of receipt to the following address: Hryhoriia Skovorody St, 32, Kharkov, Kharkov Oblast, Ukraine, 61057. tel +380 634717994

 

Provide the date of receipt of the goods in the e-mail.When returning an item, the actual shipping cost will be deducted from the refund amount, even if a shipping amount was not added at checkout. The delivery amount is indicated on the check included in the package in hryvnias, the check invoice is issued by the carrier with which the goods were delivered.